Use
This is a clean and professional-looking customer service CV template to help you write your own effective CV. The example content will be helpful for a variety of customer-facing roles, such as Customer Service Advisor, Call Centre Representative, Retail Customer Assistant and Customer Service Administrator. It showcases expertise in resolving customer queries, improving satisfaction scores, and managing operational processes, using the STAR method as far as possible. It is an ideal CV for candidates looking to highlight their communication skills, problem-solving abilities, and commitment to delivering exceptional service with measurable achievements and transferable skills.
Filename: FreeCVDownload_13.docx
Note: this CV template does include the use of a background shape.
Content of this CV template
Jessica Taylor
45 Meadow Lane, Chester-le-Street DH3 3TF
[email protected] / 07456 123 789
Personal profile
Proactive and dedicated customer service professional with over 5 years of experience in diverse customer-facing roles. Skilled in building strong client relationships, managing complex customer queries, and ensuring operational excellence. A confident communicator with a proven ability to optimise processes and exceed customer expectations. Now seeking a full-time opportunity.
Employment history
CUSTOMER SERVICE ADMINISTRATOR
TS Heating & Plumbing, Nottingham
January 2022 – Present (Part-time)
Reason for leaving: Seeking full-time opportunity.
- In this role I am part of a small but busy administrative and customer service team for a growing plumbing and heating company.
- I am responsible for liaising with customers, booking appointments, and managing logistics for installations and repairs.
- I have streamlined appointment scheduling, prepared customer quotes, raised purchase orders, and designed bespoke reports using Excel. I also manage a high volume of calls while maintaining accuracy in record-keeping.
- Since I joined, our team has successfully improved appointment adherence rates by 15% through more efficient scheduling and reduced customer complaints related to missed appointments by 25%.
CUSTOMER SERVICE AGENT
Global Interactive Gaming Solutions, Birmingham
June 2018 – December 2021
Reason for leaving: Relocated to Nottingham.
- In this role, I provided exceptional service to a global customer base across multiple contact channels in a high-pressure environment.
- I had to ensure a seamless customer journey by resolving complex queries and promoting relevant products through a ‘Sales through Service’ approach.
- I proactively identified customer needs, escalating complex cases when necessary and maintaining transparency throughout the resolution process. Achieved and maintained quality scores above department KPIs.
- I increased customer retention rates by 10% year-on-year by delivering a tailored and proactive service. I received “Customer Service Star of the Month” award three times.
Education
A-LEVELS
Nottingham Sixth Form College
2016 – 2018
- Business Studies (A)
- English Language (B)
- Mathematics (B)
GCSES
Nottingham High School
2011 – 2016
- 9 GCSEs (A*–C), including English (A), Mathematics (A), and ICT (B).
Key skills
- Proficient in Microsoft Office Suite, including Excel.
- Experience in preparing quotes and managing logistics operations.
- Knowledge of customs compliance and operational processes (e.g., HMRC).
- Exceptional communication and interpersonal skills.
- Strong organisational and time management abilities.
- Adept at problem-solving and delivering first-time resolutions.
Professional achievements
- Implemented a customer feedback loop at TS Heating & Plumbing, leading to actionable insights and service improvements.
- Trained a team of three new hires at Global Interactive Gaming Solutions, reducing onboarding time by 20%.
- Consistently achieved or exceeded monthly KPIs related to call resolution and customer satisfaction.
Interests
- Regularly go to the gym to stay active and improve overall fitness.
- Enjoy travelling and exploring new places, particularly within the UK.
- Keen reader of crime and thriller novels during downtime.
- Passionate about baking, often trying out new recipes for friends and family.
How to write a customer service CV
A customer service CV should highlight your communication skills, ability to solve problems, and dedication to providing an excellent customer experience. Follow this guide to create a CV that stands out and lands you interviews.
1. Start with a strong personal profile
Your personal profile is the first impression a recruiter will get of you. Use this section to summarise your experience, skills, and career goals in 3–4 sentences. Tailor it to the role you are applying for. For example:
“Proactive and customer-focused professional with over 5 years of experience delivering exceptional service in fast-paced environments. Skilled in resolving complex customer issues, driving satisfaction, and exceeding sales targets. Looking to bring my expertise to a dynamic customer service team.”
2. Showcase relevant employment history
List your work experience in reverse chronological order. Use bullet points to detail your responsibilities and achievements, focusing on measurable outcomes. For instance:
- Prioritise customer satisfaction: Highlight your role in resolving queries, handling complaints, and delivering positive outcomes.
- Quantify achievements: Use numbers where possible, e.g., “Reduced complaints by 25%” or “Achieved a 90% first-contact resolution rate.”
- Emphasise transferable skills: Include team leadership, problem-solving, and use of CRM software.
3. Include a well-rounded education section
List your qualifications, including GCSEs, A-levels, or equivalent. If you have additional certifications in customer service, IT, or other relevant fields, include them here. For example:
- Level 2 Certificate in Customer Service Principles
- Advanced Microsoft Excel Certification
4. Focus on your key skills
The skills section is crucial for a customer service CV. Tailor your skills to the job description, focusing on areas such as:
- Communication and interpersonal skills
- Conflict resolution
- Time management and organisation
- CRM tools (e.g., Salesforce or Zendesk)
- Multitasking in high-pressure environments
5. Highlight professional achievements
Use this section to stand out by demonstrating how you’ve added value to your previous roles. Include examples like:
- Increased customer satisfaction scores by X%.
- Trained new hires to reduce onboarding time.
- Implemented feedback mechanisms to improve service delivery.
6. Tailor your CV to the role
Customise your CV for each job application by aligning your experience and skills with the employer’s requirements. Pay attention to the job advert and mirror the language used.
7. Keep the format clean and professional
A well-organised CV ensures your information is easy to read. Follow these formatting tips:
- Use a professional font, such as Arial or Calibri, size 10–12.
- Keep the layout simple with clear headings and bullet points.
FAQs
What should I include in a customer service CV?
Include a personal profile, relevant work experience, education, key skills, and measurable achievements. Highlight customer-focused skills such as communication, conflict resolution, and time management.
How do I write a personal profile for a customer service CV?
Your personal profile should summarise your experience, skills, and career goals in 3–4 sentences. Tailor it to the job you’re applying for. For example: "Proactive customer service professional with 5+ years of experience resolving customer queries and improving satisfaction scores."
What skills are essential for a customer service CV?
Key skills for a customer service CV include excellent communication, conflict resolution, multitasking, time management, proficiency with CRM tools, and the ability to handle high-pressure situations.
How can I make my customer service CV stand out?
To make your CV stand out, use measurable achievements such as "Reduced customer complaints by 25%" or "Achieved a 90% first-contact resolution rate." Customise your CV for each job application to align with the job description.
